Have a question?
Frequently Asked Questions
Common customer questions addressed below.
Shipping + Returns
My order was damaged in transit, what should I do?
We are very sorry to hear your order was damaged in transit. If you wish to read our shipping and returns policy please click HERE.
How can I track / cancel my order?
CANCEL MY ORDER:
For efficient delivery, our fulfillment process is optimized to swiftly dispatch your order. If you wish to cancel, contact us promptly.
TRACK MY ORDER:
Upon item purchase, an email containing shipping estimates will be sent. For tracking issues, reach out through our contact portal.
Product + Production
What’s Inside Your Products?
Are your products handmade?
Yes! Each product is skillfully crafted with intent, allowing for relaxation and enjoyment. Crafted with precision, our products are designed to enhance your experience of relaxation and enjoyment.
What kind of candle wax do you use?
We use a premium blend of virgin coconut and soy wax to promote a healthier alternative to other traditional candle wax blends while also promoting smooth and even burning and a stronger scent throw.
Are all Scent Hippie products vegan, cruelty-free, non-toxic...?
The listed categories encompass a diverse range of products we proudly offer. To determine if your desired product falls within these categories, kindly select the option labeled 'details' adjacent to the respective product. It is important to note that certain products may encompass all of these categories, while others may encompass a more varied selection. We emphasize these distinguishing features to ensure our esteemed customers are aware of the wide array of products we provide.
What ingredients do you use for your products?
Every product showcases an ingredient listing in the description. By including an ingredient listing, customers can have confidence in the quality and composition of the products they are buying.
New Product Releases
We're all about releasing new products to keep things exciting and fun! And when do we do this? Right at the start of the season, my friend! Stay updated on all our fresh goodies and fragrances by subscribing to our email list.
In Person Shopping
Where are you located?
Though Scent Hippie lives online, you can also find us in select local storefronts and at curated artisan pop-ups. If you’d like to experience our products in person — to see, smell, and feel what we create — follow along with our upcoming schedule HERE.
Contact Us
How can I contact Scent Hippie?
Still have questions? We're happy to help! Please fill out our contact form HERE.